Returns & Refunds

 

If the Client qualifies as a “consumer” as defined in art. 3 of the Consumer Code (“any natural person acting without entrepreneurial, commercial, or professional motivation”), and has not provided any VAT number in the Order, they qualify for the rights referred to in art. 52 et seq. of the same Code, and, therefore, they have the right to cancel the contract entered into with the Company for any reason, without having to provide an explanation or pay a penalty, in the manner indicated below.

Cancellation for conclusive facts is not accepted.
The period of time during which it is possible to cancel the contract and make a return is fourteen (14) days, counting from the day on which the Client or their representative have physically acquired the Good, which is recorded in the courier’s tracking information. The right to cancel and return the good is exercised by sending back the Good, including everything that constitutes the initial kit (packaging, manuals, accessories, and documentation), together with the properly filled-in “Cancellation Form” (also included in the package) within the fourteen (14) day time period, to the following address:


CENERE S.r.l.s.
Via Nuova 3/A
46026 Quistello (Mn)
Italy. 

As long as it is within the designated period, the Cancellation Form can also be anticipated via email to the following address: sales@fumogallery.com. Date as per sending of the declaration. Once the right to cancel and return has been exercised, the Company will sent the Client an email with the cancellation file number (hereinafter called the “Cancellation Number”). Said Cancellation Number should be quoted by the consumer Client when returning the Good, and in any subsequent communication with the Company.

The Good must be returned within fourteen (14) days from the date on which the consumer gets physically possession of the Good. The return date will be the date on which the consumer has entrusted the Good to a postal service or courier to deliver it to the legal address of the Company.

Users are reminded that any delivery costs involved in returning the Good which is the object of cancellation must all be paid by the consumer Client, and that the return stage is fully their responsibility; and therefore the Client is advised to insure the delivery. In order for the cancellation to be considered as valid, the consumer Client should first check that all of the Goods being returned are intact and in good condition, in their original packaging, and complete with all of their parts (packaging, accessories, manuals, and any other included documentation). According to current legislation, the consumer will be responsible for any potential loss of value suffered by the Good as a result of it being handled in a different way from what is normally necessary to establish the nature and characteristics of the Goods received, or from how the consumer would have handled it in-store. Goods which are not in perfect condition will not be accepted for returns, including soiled Goods, or which show signs of damage or improper use, or which are missing any part of the initial kit. In these cases the Client will be informed via email that the cancellation request has not been accepted, and the Company will return the Goods to the sender, who will be charged for any applicable delivery charges. The same will apply if the Client, notwithstanding the fact that the deadline to exercise their right has elapsed, still sends the Goods to the Company in an attempt to cancel the purchase. If the right to cancel has been correctly exercised, the Company will reimburse the consumer Client the full amount paid, including the original delivery costs, within fourteen (14) days, counting from the date that they are informed of the consumer’s decision to cancel the contract: however, the company reserves the right to withhold the reimbursement amount until they have received and checked the Goods. The amount paid will be reimbursed using the same payment method used by the consumer in the initial transaction, under the condition that no additional fees are incurred as a result of the reimbursement.