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    Fumogallery provides a platform on which you can discover and buy special objects from sellers in a range of countries worldwide. It is highly important for us that our platform is reliable and safe for both buyers and sellers, to guarantee the best possible customer experience. This requires that our users accept and abide by the rules laid down in our Term and Conditions.




    Why and how does Fumogallery use the courier and tracking code?

    The courier name and the tracking code, also known as ‘Tracking information’, are used by Fumogallery to track the shipment.




    What is a 'Tracking' or 'Track & Trace' code?

    After you have paid for your artwork, the seller will receive an email to process the shipment of your order. The seller is responsible for providing the tracking code related to your shipment. With Track & Trace, you can follow your mailed item or parcel to its destination using an online international tracking system. Once your items are on their way, you can easily monitor their progress.
    This tracking information can be used to follow your shipment and can be found inside your Fumogallery account, under the lot detail page of your order. Go to a order detail and select the relevant order to view the tracking information.
    How to use the online tracking toolHere is how you can use your tracking code on the courier tracking page:

    1- Copy the tracking code from your order detail page in your Fumogallery account.

    2- Go to the page of the courier company which the seller used to ship your order.

    3- Find the Track & Trace section.

    4- In the Tracking Number(s) box, enter the tracking code.5. Click the Track button to view where your artwork is.




    Registration

    • Use your own correct personal details
      Everyone in Fumogallery’s can create an account. You are obliged to register truthfully, with correct personal details.
    • Keep your account safe and secure
      You are responsible for your account and for keeping your sign in details secret. Don’t share them with others. If you suspect someone else knows your sign in details, you must immediately change your password and notify us.
    We use data analysis to monitor and enforce compliance with our rules. We trust you will use Fumogallery in a fair and appropriate manner. Users who don’t, risk penalties that may consist of a block of account closure.




    How to pay an artwork?

    You are able to pay via Paypall.
    You are able to pay via credit card. All major credit cards are accepted: Visa, MasterCard, American Express.
    You are able to pay via bank transfer if your bank is based in a SEPA country and supports SEPA Credit Transfer. As of 1st March 2019, the geographical scope of SEPA consists of the following 36 countries: the 28 EU member states plus Iceland, Norway, Liechtenstein, Switzerland, Monaco, San Marino, the Principality of Andorra and the Vatican City State/the Holy See. The bank a
    ccount holder is:  

    • Belluzzi Andrea
    • Bank: Banca Unicredit S.p.A.
    • IBAN: IT 80 U 02008 57840 000420017695
    • Swift: UNCRITMM
    If your bank is not based in the SEPA region and/or does not support SEPA Credit Transfer, your payment cannot be processed and the funds will be returned to your bank account.
    If you have any further questions regarding payment, please contact us info@fumogallery.com.




    Why has the payment system changed?

    We've updated our payment system to make it even more secure. We made these changes in line with new Strong Customer Authentication regulations (from 14 September 2019) for online payments in Europe. This means that when you make a credit card payment, you'll need to go through an extra authentication step.
    To make authenticated payments, you need two of the following: something you know, something you own, and something you are. Something you know is a password, a passphrase, or a code. Something you own is a device, like a phone, laptop or smartwatch. Something you are means a fingerprint, face ID, voice pattern, or iris scan.

    As an example, you might have the new payment system set up with a password and your phone as your two methods of authentication. In that case, you'll need to enter both your password and the code sent to your phone when making a payment.

    All bank transfers are processed by Stripe, our payment partner and one of the most secure and reputable payment processors available. 

    All of your payment information, including your credit card details, is handled in a secure manner. Your payment information is not stored on our servers.




    Do I have to pay customs fees?

    If you are an EU citizen, there are no customs duties and import taxes to be paid when buying a lot coming from within the EU. Orders shipped from outside of the EU may be subject to customs duties, import taxes and fees levied by the buyer country, levied once a shipment reaches the recipient's country. Such additional charges must be fulfilled by the buyer. Fumogallery has no control over these charges, nor can predict what they may be.

    Sellers are not responsible for any additional customs charges or fees once their package has left their country. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.

    Be aware that you cannot receive your lot until customs charges are paid. If for any reason customs fees are not paid, your package will return to the seller. If the seller agrees to ship the lot back to you, you will need to pay the customs charges and for the return shipping costs.




    What do I need to import my item into the EU?

    If you are buying a lot within the EU, you don't need to pay customs fees when sending the order from one EU member state to another.EU customs rules and regulations determine that if, upon import into the EU, the import duties and taxes are paid according to the transaction value of the artwork imported (which is likely to be the case for sales on Fumogallery), the importer should be able to show the Customs Authority a commercial invoice prepared by the seller.

    Every EU member state has its own interpretation of which information that document should contain (it is not necessarily the same as a VAT 'invoice').The most important information to have on this 'commercial invoice' is:- The name of the seller and the buyer- Description/size/weight of the artwork(s)- Amount of artworks, if more than mode of transport and the value.




    Can artworks be shipped abroad?

    Yes, all artworks can generally be shipped abroad under international rules and regulations. According to our Seller Policy, a seller may only offer up artworks for which trade is permitted and we monitor that this rule is complied with on our platform. Export and import of an artwork must comply with the seller and buyer countries' export and import regulations.Be aware that import of items may be subject to customs duties, VAT, excise duties, import levies and clearing charges in the country of import. Shipping internationally using secure methods can be expensive, so we suggest that you have a look at the shipping costs before buy artwork. You will find a list of shipping costs under the shipping tab of each lot page.




    Who pays for the shipping costs?

    You are responsible for paying the shipping costs. You are required to pay for the shipping costs together with the payment for the artwork. The seller is required to set shipping costs for every country during the artwork submission process. Be aware that for shipped artworks, it is not possible to pay for the shipping costs separately from the payment of the artwork.Note:If the seller did not list the shipping option on the lot page, we cannot guarantee that the lot can be shipped.




    What to do if my artwork got lost during shipment?

    If your tracking information doesn't show any updates, you need to contact us info@fumogallery.it.




    What will happen if a seller is not willing to ship my purchase?

    If the seller has not shipped your artwork, we recommend to contact us and please inform us. Fumogallery will contact the seller to understand the reason for non-delivery.
    If unfortunately no solution can be found, we will cancel the purchase on your behalf. You will then be refunded.




    How long will it take to receive my artwork?

    Delivery within the EU usually takes 10 to 15 working days. Please note that the delivery time is dependent on the shipping company chosen by the seller. Deliveries outside of the EU usually take 10 to 20 working days. However, these may take longer than 3 weeks if the parcel has to go through customs, or, if the country your order is coming from, has any public holidays.Fumogallery has no influence on, and is not able to assist with the customs procedures, and we apologise for any inconvenience caused by delivery delays as a result of this. We therefore recommend, that you check the shipping status of your delivery (via tracking), and the carrier information. If you have any further questions regarding shipping, please contact us info@fumogallery.com.
    If the tracking information has not been provided, please notify us within 10 days of making payment. A claim will then be opened and payment to the seller will be withheld.




    I've paid for my lot but I still haven't received it. Why?

    1- As soon as payment for your artwork has been transferred, the seller is notified, and is required to process your order. The seller is obliged to ship the order within 10 to 20 working days. You will receive an email confirming the shipping status of your order. Once it has been shipped, we will send you another email with information on how to track your order.Shipment may be subject to unforeseen delays. Please also be aware, that the seller may be based in a different country. 

    2- Check the shipping status of your delivery (through tracking) and carrier information, found in the 'Order details page'.

    3- If you cannot find the tracking details, please contact us.

    4- If, on receipt of the order, there are any issues, please inform us within 3 days (from the exact date recorded by Track & Trace). Please be aware, that once the 3 day period has expired, your payment will be sent to the seller and we can no longer open a claim on your behalf.